Comments on: Celebrity Solstice Enters Service Early W/ Three New Cruises

By: Anne Campbell

Anne Campbell — Wed, 21 Jul 2010 20:18:00 +0000

I’m surprised they weren’t able to accommodate you. Nut allergies are not uncommon and a cruise line that prides itself on outstanding cuisine should have done much better. I’m mainly glad you got back with no problems.

By: ronnie giles

ronnie giles — Wed, 21 Jul 2010 20:08:54 +0000

I and my girlfriend took a cruise on the Celebrity Solstice on 7-11-10 to 7-18-10.We paid extra for the Aqua class to be able to receive upgraded meals in their specialty restaurant.I have an allergy to nuts and need extreme medical attention if ingested with them. The meals on the ship had an average of near %50 nuts in their entrees which limited my selection. On top of that they included nuts in their receipes in many situations with out listing them.Per example,waiter mentioned to me that the Pesta sauce was made with tree nuts, As a result was forced to eat my meals in the main dining room and relegated to eating only certain types of food. I complained to customer relations and was told that I should of made the cruise line aware of my problem prior to boarding. The waiters on bored tried their best but didn’t exactly have a command of the English language. I would never go on another Celebrity Cruise in my life and felt their response to be totally lacking compassion and the customer services agent to be very condescending in her response to my concerns.

By: Jeane

Jeane — Mon, 22 Mar 2010 21:04:09 +0000

Unforunately we booked for the first time through Celebrity….thinking it would be the best way to book a good room…go figure. They’ve lost a good customer as we spend more on the ship then the actual cost of the cruise, ie: casino, drinks, spa massages, optional dining, etc.

By: Anne Campbell

Anne Campbell — Mon, 22 Mar 2010 18:40:38 +0000

Wow, I would be very upset to have these problems! I’m surprised that the purser’s office didn’t move you earlier, especially since an empty stateroom was available. I hope you and your travel agent contact Celebrity and try to get some satisfaction — since the staff told you there had been a problem with the stateroom previously the cruise line should listen to your complaint. Good luck!

By: Jeane

Jeane — Mon, 22 Mar 2010 17:23:04 +0000

We sailed on Celebrity Solstice Feb 21, 2010 and can say we will never sail on Celebrity or Royal Caribbean again. Our room had an extremely loud popping and creaking in the walls. Many calls and trips down to guest relations, numerous times maintenance was sent up. Maintenance finally told us the loud noise has been an ongoing problem for over a year. Finally, after many requests, on the fifth night at 11:30 pm, yes, PM we were offered another room, but only if we packed up everything before going to the new room….another trip down to guest relations. FYI; we were told there were no other rooms available for 5 days, but when we entered the room it was clear that the room had been available since day one as the wrapped courtesy fruit had bananas form day one, they were black and still wrapped in original wrapping, champagne in the bucket with no ice or water. Other complaints; food is mediocre at best, ate twice in the $300 a night restaurant and entrees were not much better, however, the appetizers were very good, female bartender at the pool before we sailed the first day broke a glass, a piece flew in my eye, my eye was fine the following day, never complained. Entertainment: comedian was not funny in the least, shows, not good, piano bar guy was great, pool area is so packed and the piped in music grates on you, bartenders overall were hit or miss, and our dining room server was not good, assistant waiter was very good. We have been on 20 plus cruises, 18 on Celebrity, and will never sail with Celebrity of Royal Caribbean again.

By: Anne Campbell

Anne Campbell — Tue, 02 Mar 2010 16:38:00 +0000

I’ve been on the ship and she’s beautiful! You will have a wonderful vacations and the boys will love it too!

By: Dana Kuehn

Dana Kuehn — Tue, 02 Mar 2010 16:11:08 +0000

I am going on the Sol in May 2010. I have four boys ages 5-10. Are they going to hate this ship?

By: Stacy

Stacy — Sun, 28 Jun 2009 12:59:10 +0000

Bob,

Those reviews that you read about the food are correct. I have been on about 20 cruises in my life (I’ve been cruising since I was 8 years old) and the Solstice had the worst food in the main dining room I have ever experienced. I was extremely disappointed as I remember years ago that I loved the food on Celebrity.

The specialty restaurants only including Tuscan Grille and the Murano were fantastic but these cost the additional 25 – 30 dollars/ person. My husband and I made the reservations here after eating in the main dining room for a week as I did not enjoy the food at all.

Please note that I am writing this review after returning from my cruise on June 26th, so this is very recent.

By: Anne Campbell

Anne Campbell — Sun, 11 Jan 2009 15:27:38 +0000

Any time a cruise line launches a new class of ship there is a shake-down period and I think this is what is happening with Solstice. Celebrity doesn’t have an extensive children’s program, but your children will find plenty to do. What you will find better than RCI is larger more attractive cabins, a higher level of service. Regarding food, if you don’t like it speak to the maitre ‘d in the main dining room and ask if anything can be done. In many cases it can be.

Personally I think Royal Caribbean’s biggest flaw is the low quality of its food. Can’t imagine Celebrity’s will be this bad.

By: Bob Dolan

Bob Dolan — Sun, 11 Jan 2009 01:24:24 +0000

I have read 25 reviews from people who sailed on early Solstice cruises. Many, many complaints on the food quality. I have 2 children going with us, not hearing much on the kid’s program either. Have sailed 50 + times, 12 times on RCCL, wonder if I should have stayed with Independence of the Seas, our original choice.