On the Cruise Log, journalist Gene Sloan cites a report of a man getting kicked off a Carnival ship in Roatan, Honduras because he was sick. The unfortunate passenger was offloaded at the the first port and had to pay thousands of dollars to get himself home in order to get the medical care he needed.
That’s the way all cruise lines handle passengers who are too ill to be treated by the ship’s medical staff: if they’re ill equipped to take care of you, if you should be hospitalized, they don’t want to be responsible.
It happened to a close friend in Istanbul. We few to this city to board a Princess ship at the start of a Mediterranean cruise when Sam was suddenly felt the intense pain of kidney stones. After visiting the ship’s hospital (Princess only employees physicians board certified in the UK), the ship’s doctor called an ambulance to take him to a local hospital. You do NOT want to get sick in Turkey. Fortunately the stone passed, he returned to the ship and had a second glass of bubbly as the ropes were raised and we
He wouldn’t have entered the hospital anyway: because he had travel insurance he would have been flown by air ambulance to the nearest
If you have travel insurance you’ll be lifted by air ambulance to the nearest U.S. or, if the distance is too great, best hospital in the region. If you don’t have travel insurance you can either pay $20,000 for an air ambulance or go to a local hospital.
This is why I believe you’re very foolish to travel anywhere outside the U.S. without purchasing travel insurance.
My father came down with the flu aboard Queen Elizabeth 2, spent days in bed with a nurse checking in on him frequently. If you come down with a virus like Norwalk, you’ll be confined to your cabin until you’re no longer contagious. Ships can handle viruses, a scraped knee and sunburn but little else.
Ships aren’t equipped to handle serious illness. There are no diagnostic tools, surgery or intensive care. While there is medicine for sea sickness and flu, not much else is available. Ships do have CPR machines but beyond temporarily stabilizing someone who suffers a heart attack, the staff can do little more.
A ship’s physician told me about a passenger whose life was saved because he had travel insurance. A passenger suffered a stroke and because he had travel insurance, the ship’s doctor was immediately patched through to a neurologist in Houston. An air ambulance quickly evacuated the passenger, taking him to a Texas hospital where he was successfully treated. However, if he hadn’t had insurance, the ship’s doctor would have had no choice but to put him ashore in the nearest port, Cartagena, Columbia, where, the doctor believed, he would have died.
I don’t know about you, but to me the thought of getting sick and being forced to go to a Third World hospital is terrifying.
Here’s another insider’s tip: should the ship’s doctor make a misdiagnosis or provide poor treatment, forget trying to sue. Like the spa and gift shop, doctors and nurses are independent contractors. The cruise line doesn’t hire doctors and nurses; they are employed by outside employment agencies. Hence, the cruise line has no liability.
I hope I’ve scared you enough to get travel insurance before your next cruise. Here are several of the larger companies, which you may purchase online or through travel agents: Travel Guard and Access America.
Do you buy travel insurance? Have you ever had to use it?
16 September
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18 Comments The Perils of Getting Sick Aboard A Cruise Ship
Warwick
March 5th, 2008 at 6:56 pm
1How long have you been with Travel Guard? We are all better off risking it. Insurance companies love worry warts and chickens.
Anne Campbell
March 5th, 2008 at 7:05 pm
2I’m not with Travel Guard, I’ve never even met someone from the company.
Beth Whitman
March 6th, 2008 at 7:45 am
3I regularly use MedJet Assist in case I ever need to be medivac’d out of a country with poor medical facilities. The relatively minor cost is well worth the peace of mind.
Anne Campbell
March 6th, 2008 at 8:20 am
4American Express also has an excellent, low-cost travel insurance for card holders. Poor medical facilities are the norm outside the U.S., Canada, Britain, Germany, Austria and Frrance. For example, if you end up in an Italian hospital, food is only provided by the family. The family is even expected to prep a patient for surgery!
I read in a guidebook: if you get sick in Italy get on your hands and knees and crawl to an airport.
HJ Davis
March 6th, 2008 at 12:24 pm
5I believe if you can afford to travel you can afford to buy travel insurance. If you decline insurance coverage, you better be prepared to buck-up and pay the cancellation fees or the costs incurred if you a medical emergency. Travel insurance is a lifesaver, literally. I bet anyone who declines coverage has never been personally close to a situation where it has been needed. Heaven help them if they are.
PS: I am not an employee of any travel insurance company. I’ve just been close to some situations where people are both covered and NOT covered in medical emergencies.
Anne Campbell
March 6th, 2008 at 12:32 pm
6Yes, I agree completely. You may be younger and healthy, but what if a parent, sibling, child gets sick and you can’t take the cruise? You’re covered with insurance but if you don’t have it, be prepared to lose a great deal of money because of cancellation fees.
Another scenario: you book a flight from your home town to the port of embarkation. But your flight is cancelled or delayed and you don’t make the ship? Travel insurance covers you for this.
Jim Wilson
March 7th, 2008 at 7:55 pm
7I think the actions of the cruise ship doctor are entirely defensible. Think of the alternative picture…
An 89-year-old passenger comes into your clinic and states that he is bleeding from both his mouth and his rectum. To bleed from both orifices at the same time obviously has to be somewhat of a significantly large bleed. You advise him (truthfully) that this is a serious condition, and that it needs urgent investigation. He pleads with you that he doesn’t have insurance, and so doesn’t want to be disembarked in the current port of call, because it would be expensive, and his insurance wouldn’t cover his expenses. If it was America, everything would be fine, because he would have insurance, and everything would be paid for. This is ONLY different because he is out of America, he doesn’t have insurance, and he doesn’t want to be lumbered with a large bill.
Let’s say that in this case the doctor takes pity on the guy, and says he can stay on board the ship. Since I am playing devil’s advocate here, we can assume the worse possible outcome happens… The guy stays on the ship, the ship leaves port on the start of a 2 day journey back to Florida. 20 hours into this journey, the 89-year-old takes a sudden turn for the worse. He starts to bleed uncontrollably from the rectum, and lapses into unconsciousness. The medical team on board tries their best to resuscitate him, but as everyone knows, they can’t perform major surgery, and they don’t have blood transfusions on board the ship. The medical team asks the captain for help. The captains says that helicopter evacuation is out of the question because they are completely out of range of anywhere suitable. The only possibility is to divert the ship to the nearest other port with proper medical facilities. This happens to be Cozumel, but oh dear, Cozumel is a 6 hour diversion from their normal route. This is a life-or-death-situation, so the captain diverts the ship anyway. One hour away from Cozumel, the 89-year-old passenger dies.
Now look at the situation… There is now a dead passenger on the ship who otherwise would have survived had he been on a land-based medical facility. The family of the passenger are of course ‘furious’. They now don’t want to admit that they pleaded with the ship doctor to keep him on the ship. They are going to sue the cruise ship company for every penny they can get. Maybe this is even worth 10 million dollars!!! Meanwhile, the captain of the ship has been going maximum speed in the wrong direction. He has burned an extra $100,000 of fuel to try and get to Cozumel quickly, and that was for nothing. He now has to try and get back to Florida, again at maximum speed, and that is going to cost the company an extra $250,000 in fuel. He isn’t going to be able to get back to Florida in time though. He was already 5 hours behind schedule because of the diversion, and it is going to be impossible to fully make up that time deficit. He makes his way to Florida, finally arriving at the home port 8 hours late.
Oh dear… (again) !!! 2500 passengers have now missed their flights, and all 3500 passengers are thoroughly upset at all the inconvenience caused. The cruise ship company is of course completely liable for this, and then has to fork out about 2 million dollars in compensation, extra flight arrangements, and hotels.
Think about it. Is it any surprise that cruise ship doctors choose to play it safe and disembark people who have potentially life threatening conditions like Mr Clevenger. It’s not just Carnival Cruise Lines… It would be ANY cruise line, without exception.
Think about the contrast… On the one hand, you have a dead passenger and a bill for over $2,000,000, possibly more than $10,000,000 if the family is successful at suing Carnival. On the other hand, you have a live medically stable passenger, somewhat disgruntled. You do the maths. This was not only the best financial decision for Carnival; it was the *right* decision. Full Stop.
The moral of the story is… Get Travel Insurance, and stop blaming the cruise lines for following the only reasonable course.
Anne Campbell
March 8th, 2008 at 7:37 am
8Wow, what you wrote would make a fantastic made-for-TV movie!
I assume the reason they put very ill passengers off the ship at the first port is liability. And it’s also the reason they don’t directly hire doctors or nurses.
Actually there’s a law on the books that a company must provide medical care for its staff and crew….but there’s nothing that says a cruise line has to provide it for passengers.
Dochawk
April 30th, 2008 at 1:33 pm
9Last week in Yosemite I was on a shuttle bus when someone cut off the driver, our bus driver had no chance. A 23 year old woman hit her leg and quite likely broke it. think this can’t happen to you on your tour of Montego Bay or Kenya? I’m a physician and I always buy travel insurance when I go to a third world country. I’ve treated a heart attack on one cruise (forced the ship to go back to Grand cayman (3 hours away, British hospital) rather than continue to Cozumel (abotu 10 hours, Mexican hospital) this guy had travel insurance and got airlifted to Miami for his emergency bypass). I’ve had a patient call me from Botswana where a local MD was advising her to have emergency surgery because she complained to her group leader of abdominal pain. Would you drive without car insurance? you can control what you can control, but I want to protect against what I can’t control.
You are right when you say you are making a small bet saving the money (very unlikely to be used), but its a huge loss when you lose.
Anne Campbell
April 30th, 2008 at 4:47 pm
10Thank you so much for your feedback. Glad you got the fellow back to Cayman, Mexico would be scary.
Del Hill
August 8th, 2008 at 2:22 pm
11there are those who are so blind to reality. The insurance companies I purchase from have one hired doctor who makes a decision of should you be evacuated. I buy this and I also have AM.Express Platium card which has 100,000 of evacuation coverage but when I looked into this; the same problem, one doctor whose name I have no idea of how to pronounce.
Med-Jet is your best bet. They agree to take you home by only your request if you are hospitalized. You need to read your policy and investigate what the risks you take by depending on one doctor who is obligated to protect the company who may take the advice of a local 2nd world company that you don’t really need to be transferred. I have traveled hundreds of weeks and thankfully I have never had to use any of these policys but I yet I feel I cannot take the risk of evacuation or some of my family getting sick and losing $10,000 plus.
I do own a firm that you can view all the companies who sells coverage and decide for yourself. It took me 35 years before I would allow this for my firm but after seeing the negative results, well……the rest is history.
Untomomma
March 4th, 2009 at 12:22 pm
12Excellent site http://www.shipcriticblog.com and I am really pleased to see you have what I am actually looking for here: “http://www.shipcriticblog.com/dont-get-sick-aboard-a-cruise-ship/” .. as it’s taken me literally 2 hours and 11 minutes of searching the web to find you (just kidding!) so I shall be pleased to become a regular visitor
Fred H Spoerl
May 5th, 2009 at 12:26 pm
13I have been on many cruises, mostly Princess, Carnival and Holland. I am 70 yet look and act about 60 and have been on two over 40 single cruises and have yet to meet the perfect attractive around 55 lady on any of them. What cruise line and itenerary do you recomend to meet such a lady or will that be almost impossible. Thanks for your comments. Fred
ken green
March 6th, 2011 at 7:33 am
14i took great interest in the comments but your travel insurance only comes in to play after the insurance company has been in touch with your local practise to make sure you have not been travelling withe complain.my wife was recently put ashore in argentia on arrival at the hospital she went one way me to another and demanded$5000 this was before they examined her my credit card was declared viod the clerk tried it to many times a doctor took me back to the ship for my wifes card of cause i did not have her pin number by this time 2hours later they had found the problem and she was on the operating table this doctor then took me to the local atm but i could only draw 1000 pesos they did treat her my daughter had to wire $5000 across from england but the money was asked to be sent to the bank of america in new york i think she got proper treatment but why was we not taken to the BRITISH HOSPITAL in Buenos Aries we had one very big language problem i think there was a laison with the ships agent the port doctor and this hospital in fairness the ships nurse thought i was going to the british hospital once ashore you are virtually on your own my travel insurance was very good once it was confirmed she was not tavelling with this complaint IT WAS A COMPLETE NIGHT MARE I HAVE BEEN CRUISING 15 YEARS WITH BLINKERED EYES BE WARNED! (MY WIFE PASSED AWAY)
ken green
March 6th, 2011 at 7:47 am
15travel insurance does not kick in before your local doctor has confirmed you are not travelling with this complaint my wife off a cruise ship in buenos aries taken to argentine hospital NOT THE BRITISH ONE WHY? out of ambulance demanded $5000 on credit card would not go through doctor took me back to ship for wifes neither would that card companies suspected fraud taken to local atm could only draw 1000pesos she was treated ,off ship you are on your own operated on but passed away big language problem
Anne Campbell
March 6th, 2011 at 9:59 am
16My sympathies on your wife’s death. I cannot imagine how awful your Argentina experience was and since I don’t know the procedures in place for ambulances picking up people in one location and which hospital they end up in, I can’t offer much in the way of explanation. You had travel insurance. Didn’t it have emergency evacuation by air ambulance? I thought all of them covered it.
What I do know is this: anyone who gets ill in a foreign country is, with a few exceptions, in for an experience that can be frightening if you must get local medical care. There are a few countries (Canada, UK, France, Germany and Austria) where service is comparable to what we have here. But if I got sick in Italy I would get on my hands and knees and crawl to the local airport. If you need surgery, for example, your family preps the patient. Need injections? You do it yourself.
My advice: get travel insurance that includes emergency evacuation. My friend who had kidney stones during a port call in Istanbul would have done this through his travel insurance company, which would have air lifted him to Germany for treatment.
Sam
March 31st, 2011 at 2:46 am
17I read with interest your article ” the perils of getting sick aboard a cruise ship”
A relative who took early retirement from the NHS, recently applied for the post of ships doctor on the Carnival Cruise ships and was turned down.
His experience was as long as your arm, from being a Surgeon and running a busy casualty unit, before that a medical registrar and latterly a GP he dealt with people from all walks of life young old etc., Also had all the up to date certificates normally needed.
The reason he was turned down for the post was because he did not have anaesthetic experience!
Now my experience of an Anaesthetist is they sit at the head of the patient and twiddle a few knobs all be it expertly! They are not interested in the rest of the body and never have been which is why they are in their job!
So my conclusion to this, after reading your article, is the cruise ships want a doctor to keep the patient alive until they can be off loaded to someone else instead of maybe a death on the cruise ship!
Paul
December 25th, 2011 at 4:04 pm
18Have sailed many times on Holland America ships with no incidents. Last cruise on the Maasdam in October 2011 both my wife and I became ill due to the cold on shore. Our cruise was along the St Lawrence in Canada. Went to the ships doctor and later treated at home. We missed 5 shore tours and tried to get our money back via insurance we bought from Holland America. Their answer – the doctor didn’t tell us to remain on the ship due to our sickness. Holland America sent us a letter when we complained to the CEO stating that the upper respiratory infection diagnosed by the doctor was just a common cold and we should have gone on the tours. Incidentally, I was hospitalized with pneumonia after coming home. Looks like Holland America gives service to passengers only if they don’t develop symptoms outside of compliance with the lines guidelines. Their insurance is another gratuity to the line with no redeeming value at all.
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