Today on the Cruise Log, journalist Gene Sloan cites a report of a man getting kicked off a Carnival ship in Roatan, Honduras because he was sick. The unfortunate passenger had to pay thousands of dollars to get himself home in order to get the medical care he needed.
That’s the way all cruise lines handle passengers who are too ill to be treated by the ship’s medical staff. If you have travel insurance you’ll be lifted by air ambulance to the nearest U.S. or, if the distance is too great, best hospital in the region. If you don’t have travel insurance you can either pay $20,000 for an air ambulance or go to a local hospital.
This is why I believe you’re very foolish to travel anywhere outside the U.S. without purchasing travel insurance.
My father came down with the flu aboard Queen Elizabeth 2, spent days in bed with a nurse checking in on him frequently. If you come down with a virus like Norwalk, you’ll be confined to your cabin until you’re no longer contagious. Ships can handle viruses, a scraped knee and sunburn but little else.
Ships aren’t equipped to handle serious illness. There are no diagnostic tools, surgery or intensive care. While there is medicine for sea sickness and flu, not much else is available. Ships do have CPR machines but beyond temporarily stabilizing someone who suffers a heart attack, the staff can do little more.
A ship’s physician told me about a passenger whose life was saved because he had travel insurance. A passenger suffered a stroke and because he had travel insurance, the ship’s doctor was immediately patched through to a neurologist in Houston. An air ambulance quickly evacuated the passenger, taking him to a Texas hospital where he was successfully treated. However, if he hadn’t had insurance, the ship’s doctor would have had no choice but to put him ashore in the nearest port, Cartagena, Columbia, where, the doctor believed, he would have died.
I don’t know about you, but to me the thought of getting sick and being forced to go to a Third World hospital is terrifying.
Here’s another insider’s tip: should the ship’s doctor make a misdiagnosis or provide poor treatment, forget trying to sue. Like the spa and gift shop, doctors and nurses are independent contractors. The cruise line doesn’t hire doctors and nurses; they are employed by outside employment agencies. Hence, the cruise line has no liability.
I hope I’ve scared you enough to get travel insurance before your next cruise. My favorite company is Travel Guard which you may purchase online or through travel agents.
Do you buy travel insurance? Have you ever had to use it?
05 March
11 Comments The Perils of Getting Sick Aboard A Cruise Ship
Warwick
March 5th, 2008 at 6:56 pm
1How long have you been with Travel Guard? We are all better off risking it. Insurance companies love worry warts and chickens.
Anne Campbell
March 5th, 2008 at 7:05 pm
2I’m not with Travel Guard, I’ve never even met someone from the company.
Beth Whitman
March 6th, 2008 at 7:45 am
3I regularly use MedJet Assist in case I ever need to be medivac’d out of a country with poor medical facilities. The relatively minor cost is well worth the peace of mind.
Anne Campbell
March 6th, 2008 at 8:20 am
4American Express also has an excellent, low-cost travel insurance for card holders. Poor medical facilities are the norm outside the U.S., Canada, Britain, Germany, Austria and Frrance. For example, if you end up in an Italian hospital, food is only provided by the family. The family is even expected to prep a patient for surgery!
I read in a guidebook: if you get sick in Italy get on your hands and knees and crawl to an airport.
HJ Davis
March 6th, 2008 at 12:24 pm
5I believe if you can afford to travel you can afford to buy travel insurance. If you decline insurance coverage, you better be prepared to buck-up and pay the cancellation fees or the costs incurred if you a medical emergency. Travel insurance is a lifesaver, literally. I bet anyone who declines coverage has never been personally close to a situation where it has been needed. Heaven help them if they are.
PS: I am not an employee of any travel insurance company. I’ve just been close to some situations where people are both covered and NOT covered in medical emergencies.
Anne Campbell
March 6th, 2008 at 12:32 pm
6Yes, I agree completely. You may be younger and healthy, but what if a parent, sibling, child gets sick and you can’t take the cruise? You’re covered with insurance but if you don’t have it, be prepared to lose a great deal of money because of cancellation fees.
Another scenario: you book a flight from your home town to the port of embarkation. But your flight is cancelled or delayed and you don’t make the ship? Travel insurance covers you for this.
Jim Wilson
March 7th, 2008 at 7:55 pm
7I think the actions of the cruise ship doctor are entirely defensible. Think of the alternative picture…
An 89-year-old passenger comes into your clinic and states that he is bleeding from both his mouth and his rectum. To bleed from both orifices at the same time obviously has to be somewhat of a significantly large bleed. You advise him (truthfully) that this is a serious condition, and that it needs urgent investigation. He pleads with you that he doesn’t have insurance, and so doesn’t want to be disembarked in the current port of call, because it would be expensive, and his insurance wouldn’t cover his expenses. If it was America, everything would be fine, because he would have insurance, and everything would be paid for. This is ONLY different because he is out of America, he doesn’t have insurance, and he doesn’t want to be lumbered with a large bill.
Let’s say that in this case the doctor takes pity on the guy, and says he can stay on board the ship. Since I am playing devil’s advocate here, we can assume the worse possible outcome happens… The guy stays on the ship, the ship leaves port on the start of a 2 day journey back to Florida. 20 hours into this journey, the 89-year-old takes a sudden turn for the worse. He starts to bleed uncontrollably from the rectum, and lapses into unconsciousness. The medical team on board tries their best to resuscitate him, but as everyone knows, they can’t perform major surgery, and they don’t have blood transfusions on board the ship. The medical team asks the captain for help. The captains says that helicopter evacuation is out of the question because they are completely out of range of anywhere suitable. The only possibility is to divert the ship to the nearest other port with proper medical facilities. This happens to be Cozumel, but oh dear, Cozumel is a 6 hour diversion from their normal route. This is a life-or-death-situation, so the captain diverts the ship anyway. One hour away from Cozumel, the 89-year-old passenger dies.
Now look at the situation… There is now a dead passenger on the ship who otherwise would have survived had he been on a land-based medical facility. The family of the passenger are of course ‘furious’. They now don’t want to admit that they pleaded with the ship doctor to keep him on the ship. They are going to sue the cruise ship company for every penny they can get. Maybe this is even worth 10 million dollars!!! Meanwhile, the captain of the ship has been going maximum speed in the wrong direction. He has burned an extra $100,000 of fuel to try and get to Cozumel quickly, and that was for nothing. He now has to try and get back to Florida, again at maximum speed, and that is going to cost the company an extra $250,000 in fuel. He isn’t going to be able to get back to Florida in time though. He was already 5 hours behind schedule because of the diversion, and it is going to be impossible to fully make up that time deficit. He makes his way to Florida, finally arriving at the home port 8 hours late.
Oh dear… (again) !!! 2500 passengers have now missed their flights, and all 3500 passengers are thoroughly upset at all the inconvenience caused. The cruise ship company is of course completely liable for this, and then has to fork out about 2 million dollars in compensation, extra flight arrangements, and hotels.
Think about it. Is it any surprise that cruise ship doctors choose to play it safe and disembark people who have potentially life threatening conditions like Mr Clevenger. It’s not just Carnival Cruise Lines… It would be ANY cruise line, without exception.
Think about the contrast… On the one hand, you have a dead passenger and a bill for over $2,000,000, possibly more than $10,000,000 if the family is successful at suing Carnival. On the other hand, you have a live medically stable passenger, somewhat disgruntled. You do the maths. This was not only the best financial decision for Carnival; it was the *right* decision. Full Stop.
The moral of the story is… Get Travel Insurance, and stop blaming the cruise lines for following the only reasonable course.
Anne Campbell
March 8th, 2008 at 7:37 am
8Wow, what you wrote would make a fantastic made-for-TV movie!
I assume the reason they put very ill passengers off the ship at the first port is liability. And it’s also the reason they don’t directly hire doctors or nurses.
Actually there’s a law on the books that a company must provide medical care for its staff and crew….but there’s nothing that says a cruise line has to provide it for passengers.
Dochawk
April 30th, 2008 at 1:33 pm
9Last week in Yosemite I was on a shuttle bus when someone cut off the driver, our bus driver had no chance. A 23 year old woman hit her leg and quite likely broke it. think this can’t happen to you on your tour of Montego Bay or Kenya? I’m a physician and I always buy travel insurance when I go to a third world country. I’ve treated a heart attack on one cruise (forced the ship to go back to Grand cayman (3 hours away, British hospital) rather than continue to Cozumel (abotu 10 hours, Mexican hospital) this guy had travel insurance and got airlifted to Miami for his emergency bypass). I’ve had a patient call me from Botswana where a local MD was advising her to have emergency surgery because she complained to her group leader of abdominal pain. Would you drive without car insurance? you can control what you can control, but I want to protect against what I can’t control.
You are right when you say you are making a small bet saving the money (very unlikely to be used), but its a huge loss when you lose.
Anne Campbell
April 30th, 2008 at 4:47 pm
10Thank you so much for your feedback. Glad you got the fellow back to Cayman, Mexico would be scary.
Del Hill
August 8th, 2008 at 2:22 pm
11there are those who are so blind to reality. The insurance companies I purchase from have one hired doctor who makes a decision of should you be evacuated. I buy this and I also have AM.Express Platium card which has 100,000 of evacuation coverage but when I looked into this; the same problem, one doctor whose name I have no idea of how to pronounce.
Med-Jet is your best bet. They agree to take you home by only your request if you are hospitalized. You need to read your policy and investigate what the risks you take by depending on one doctor who is obligated to protect the company who may take the advice of a local 2nd world company that you don’t really need to be transferred. I have traveled hundreds of weeks and thankfully I have never had to use any of these policys but I yet I feel I cannot take the risk of evacuation or some of my family getting sick and losing $10,000 plus.
I do own a firm that you can view all the companies who sells coverage and decide for yourself. It took me 35 years before I would allow this for my firm but after seeing the negative results, well……the rest is history.
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