Comments on: Resolving Problems During A Cruise http://www.shipcriticblog.com/resolving-problems-during-a-cruise/ Cruise Chat, News & Bargains Fri, 10 Sep 2010 03:06:43 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Anne Campbell http://www.shipcriticblog.com/resolving-problems-during-a-cruise/comment-page-1/#comment-309 Anne Campbell Sun, 20 Jan 2008 16:44:01 +0000 http://www.shipcriticblog.com/resolving-problems-during-a-cruise/#comment-309 Bruce, I would be angry as well. Did you ask your travel agent? At least it would be someone to blame. And, I can't imagine why anyone would mind smoking on an open deck. Bruce, I would be angry as well. Did you ask your travel agent? At least it would be someone to blame. And, I can’t imagine why anyone would mind smoking on an open deck.

]]> By: Bruce Margeson http://www.shipcriticblog.com/resolving-problems-during-a-cruise/comment-page-1/#comment-308 Bruce Margeson Sun, 20 Jan 2008 15:43:02 +0000 http://www.shipcriticblog.com/resolving-problems-during-a-cruise/#comment-308 Just back from a back to back cruise on Crown Princess I had a Problem that stems from before the Cruise. I was told 3 times that I could smoke cigars on the Lido deck in the smoking area only and the cigar bar and on my belcony from 1 800 Princess. After smoking cigars along with other people in the smoking area on the Lido deck some non-smoker sitting there complained that I was smoking my cigar. I was then told it was the ships policey that no above deck cigar smoking allowed. I tried to speek with Heather the guest relations dir. but got an asst. who said sorry no above deck smoking of Pipes or cigars and that was that. i was even watched to make sure I did not smoke a cigar on the Lido deck. I feel lied to and cheated out of my vacation I play by the rules, but they lied to me. I asked frist before booking the cruise and the last time I asked was 2 days before final payment due date. My only mistake is I should have gotten it in writting. Just back from a back to back cruise on Crown Princess I had a Problem that stems from before the Cruise. I was told 3 times that I could smoke cigars on the Lido deck in the smoking area only and the cigar bar and on my belcony from 1 800 Princess. After smoking cigars along with other people in the smoking area on the Lido deck some non-smoker sitting there complained that I was smoking my cigar. I was then told it was the ships policey that no above deck cigar smoking allowed. I tried to speek with Heather the guest relations dir. but got an asst. who said sorry no above deck smoking of Pipes or cigars and that was that. i was even watched to make sure I did not smoke a cigar on the Lido deck.
I feel lied to and cheated out of my vacation I play by the rules, but they lied to me. I asked frist before booking the cruise and the last time I asked was 2 days before final payment due date. My only mistake is I should have gotten it in writting.

]]> By: K.C. http://www.shipcriticblog.com/resolving-problems-during-a-cruise/comment-page-1/#comment-285 K.C. Wed, 16 Jan 2008 21:57:07 +0000 http://www.shipcriticblog.com/resolving-problems-during-a-cruise/#comment-285 Well if they do not know there is a problem with staff they will not be able to fix the situation. Some people don't bother to make the management aware of the problem just B***h to their friends and family on how bad it was. We were not complaining just pointed out the problem we had. Well if they do not know there is a problem with staff they will not be able to fix the situation.

Some people don’t bother to make the management aware of the problem just B***h to their friends and family on how bad it was.

We were not complaining just pointed out the problem we had.

]]> By: Anne Campbell http://www.shipcriticblog.com/resolving-problems-during-a-cruise/comment-page-1/#comment-283 Anne Campbell Wed, 16 Jan 2008 18:00:21 +0000 http://www.shipcriticblog.com/resolving-problems-during-a-cruise/#comment-283 Wonderful story! Every hotel manager I've spoken to has said he wished people were more like you.... Wonderful story! Every hotel manager I’ve spoken to has said he wished people were more like you….

]]> By: K.C. http://www.shipcriticblog.com/resolving-problems-during-a-cruise/comment-page-1/#comment-281 K.C. Wed, 16 Jan 2008 04:44:14 +0000 http://www.shipcriticblog.com/resolving-problems-during-a-cruise/#comment-281 We did have a problem in the dining room and brought it to the attention of the concierge the next day. The staff bent over backward to fix the problem. They were apologetic for the rest of the cruise ..... sort of embarrassing for us..we just made a joke out of it We asked the staff if they had our photo's tacked to the kitchen wall to make sure we would get good service ;) We did have a problem in the dining room and brought it to the attention of the concierge the next day.
The staff bent over backward to fix the problem.
They were apologetic for the rest of the cruise …..
sort of embarrassing for us..we just made a joke out of it
We asked the staff if they had our photo’s tacked to the kitchen wall to make sure we would get good service ;)

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